Scanning

Artwork is left in the care of Thumbnail Media at the owner's risk and Thumbnail cannot accept responsibility for loss, theft, damage. If artwork is lost or damaged while in transit, the onus will be on the courier service and the owner of the artwork to apply for and negotiate any compensation.


Colour-matching & Proofing

Where a customer has requested a scan of a piece of artwork, it is recommended that they also purchase a print proof prior to completing the print-run to ensure adequate colour-matching. Unfortunately Thumbnail cannot replace or refund any work produced from a scanned file which has not been tested first as a print proof. Where a customer submits artwork as a digital file and no hard proof has been requested, Thumbnail Media cannot accept responsibility for any complaints regarding colour imperfections. This is true of all products. Proofs are charged at the rate specified or at the rate of one unit plus postage as appropriate.


Accuracy

We take every effort to ensure that the content of this site is accurate & up to date. We reserve the right to amend any errors or omissions at our discretion & will endeavour to do so at the earliest opportunity.It should be noted that the colours & appearance of artwork or products may vary slightly from the way they appear on the screen, due to the resolution of the images used on the website.


Refunds for pre-paid goods and services

If a customer deems their goods to be unsatisfactory, they may return them as described below but any replacement goods or refunds will be made at the discretion of Thumbnail Media.  Unfortunately we are not able to offer any refunds for goods and services which have been prepaid in full or as a deposit. In some circumstances we can negotiate a proportionate alternative as printed goods to the value or part-value of the sum paid. Book Deposits and Membership Fees are non-refundable.


Orders

Simply browse through the our artists & add any items you wish to purchase to the cart. You will have the opportunity to check the details of your order & correct any errors before placing the order.When you place your order you are making an offer to buy.  Please note we operate a discretionary start-up fee of £25 chargeable on orders below a total value of £50.


Delivery

We cannot accept any liability for any loss or damage to the products once they have been delivered unless this is caused by our negligence. We will endeavour to deliver within 14 days or sooner, but please allow up to 30 days.


Returns

The goods must be returned in their original condition & packaging (or similar packaging to ensure safe transit) within 5 days. Return postage will be at your cost, using Special Delivery or equivalent with adequate insurance cover.
Customer should include a note with details of your name & address & a reason for the return.


Thumbnail Media Membership

Artists wishing to join Thumbnail Media on either of the two levels of Membership do so at their own public risk. Thumbnail Media cannot accept responsibility for any negative response, disparaging comments towards their work. When a customer submits artwork to Thumbnail Media, by doing so they are declaring it to be their own creation and not plagiarised from another person's work. Thumbnail Media cannot accept responsibility for a situation where this is not the case. If an artist is proven to be contravening any copyright laws, their membership will be terminated by Thumbnail Media.

By becoming a Member of Thumbnail Media, each Member agrees to abide by our ethos. A Member must not bring Thumbnail Media into disrepute.

A membership can be revoked at the discretion of the Thumbnail Media if it is felt the member has not upheld the quality of membership. This includes bringing Thumbnail Media down publicly i.e. by social media.

If the member has a grievance or complaint regarding membership, promotion, another member, exhibitions or anything relevant, they must contact us at once where the grievance will be investigated thoroughly. A grievance should not be aired publicly, i.e. by social media as this contravenes our rules and membership will be revoked immediately. This does not affect your statutory rights and you can seek legal advice if required. However, The Secretary should always be the first point of contact in any grievance or complaint.  A customer may terminate their Membership at any point during the 12 months but Thumbnail cannot offer any refunds for the time not used by the customer. All digital scans remain the property of Thumbnail Media but the Artistic Rights to the use of the files for any purpose either repro or commercial, remains solely with the Artist. The customer may choose to purchase the high resolution scans of their work from Thumbnail Media at the expiration of their Membership and this will be at a negotiated rate which reflects the current industry value at the time.

Copyright rests with the artist unless specifically transferred (assigned) which has to be in writing. Only the copyright holder has the right to reproduce the image, or license another to reproduce it. Any scans or digital copies of artwork however, remain the property of Thumbnail Media (unless otherwise agreed).  These will be destroyed once membership has ended (by either parties).